Privacy Policy Statement

We are committed to respecting your privacy. This policy explains how monexirvia manages, uses, and safeguards information that you provide to us while using our services or website.

What We Collect

We collect information to provide a better experience and respond to your requests effectively.

• Your name, contact details, and any property or project information you choose to share in our contact forms.
• Usage data generated from your interaction with our website, such as page visits or enquiry types submitted online.
• Technical identifiers like device, browser, or location data, for functionality and safety purposes only.
• Correspondence and communication preferences to improve our client service and follow-up quality.

How We Use Data

Collected information is managed responsibly and solely for the purposes outlined below.

• Providing requested consultation, analysis, or support services to you as a client or stakeholder.
• Improving our website, resources, and internal processes based on usage trends and feedback.
• Responding to your specific questions, suggestions, or feedback related to our core service areas.
• Fulfilling legal or regulatory obligations that apply to our operations in Australia.

Legal Basis for Data

We manage your data based on applicable Australian laws and legitimate business requirements.

Your information is processed according to your consent, the contract for requested services, or to comply with Australian law. If you withdraw your consent, some services may no longer be available.

Sharing Information

Your data is only shared when essential for service delivery, with relevant protections in place.

• Within the monexirvia team, to fulfil requests and provide cohesive consultation or analysis for your project.
• Technology or communication partners essential for website hosting and secure correspondence.
• Legal authorities if required by law, or other entities with your explicit consent in written or digital form.

Data Security

We implement reasonable technical and organisational safeguards to maintain the confidentiality and integrity of your data. While we strive to protect all information you share, digital communication does carry some inherent risks and cannot be guaranteed risk-free.

Your Rights

You have rights regarding your data, including access, correction, and managing preferences.

• Request an overview of the data we hold about you at any time.
• Ask us to update or correct inaccurate information related to your account or portal use.
• Withdraw consent to certain data processing or request deletion (where permitted by law).
• Request that we provide your data in a structured, accessible format for personal use.

Cookies and Tracking

Our website uses cookies for essential functions, improved navigation, and anonymised analytics. You can control cookie settings via your browser at any time.

See Cookie Policy See Cookie Policy

Contact Us

If you have concerns, wish to request changes, or need more detail about our privacy practices, contact us below.

Updates to This Policy

We may update this policy, and any major changes will be posted clearly on our website for review before taking effect.